All Events

FREQUENTLY ASKED QUESTIONS

Thank you for visiting our website bachfromhome.live. Enjoy the concerts of our festivals at home. Whether on your computer, tablet, smartphone or television - experience our events as a live stream or a video-on-demand in HD quality.

Our events are usually broadcast live and can be viewed afterwards in our archive as a video-on-demand [VoD] at any time. There you will already find a selection of concerts with the leading Bach interpreters of our time. We also offer bonus material such as interviews, films and documentaries.

GENERAL QUESTIONS

What is Bach from home?

Bach from home is a joint project of the festivals Thuringia Bach Festival, the Bachfest Leipzig and the Köthener Bachfesttage. On this homepage we present concerts as live broadcasts or recordings to allow those, who cannot be present directly on site, to experience concerts at the historic locations of Bach’s life and work.

Why are the concerts not free of charge?

Art is not for free - as artists deserve getting paid. That is why we have decided not to offer the concerts shown here free of charge.

As when physically attending a concert, by buying a ticket you help to pay artists an appropriate fee for their performance - and in the same way you help us as to compensate, at least proportionally, for the not inconsiderable expense of a sound and video recording.

B+A+C+H = 14. This is the basic price we ask for a digital concert visit. If you would like to support the artists, technicians, service providers and promoters involved, you can also purchase a sponsorship or patronage ticket. All those involved would like to thank you in advance for your contribution!

Can I watch concerts only live or also at a later date?

All concerts will be streamed live, but will remain available afterwards in our video on demand section (library). This will allow you to watch all concerts also at a later date. The log-in codes will remain valid. The switch from live to the library usually needs a few hours due to technical adjustments, so we may have to ask you for your patience.

Ticket

How do I buy a ticket for a live stream or a VOD concert?

Click on the event you want to watch and the TICKET button will take you to the order page. There you can book the you have chosen.

Season ticket »Bach's Messiah«

You have booked the season ticket "Bach's Messiah" via our ticket system. By purchasing a season ticket, you have registered as a guest with a customer account. You can now use your login data to book the individual streaming tickets for the Messiah concerts in the shop. Please proceed as follows:

Step #1
Go to our website BACHFROMHOME.LIVE and select the English language in the upper right corner, if the German language appears first. Now select the desired concert of the Messiah cycle - either as live concerts or as VoD concerts in our media library. Click on the button "TICKETS". You will now be redirected to the ticket store.

Step #2
In the ticket shop you will find the button "Login" in the top right-hand corner as well as the selection of the language [German | English]. Log in with your email address and password and select the ticket: Admission for holders of a season ticket "Bach's Messiah". This ticket is free of charge for you, as you have already purchased this ticket with your season ticket "Bach's Messiah". Place the ticket in the cart and continue with the order. Follow the further instructions of the shop.

Step #3
For any other tickets in the Messiah cycle that you would like to book, use the "Add tickets for another date" button or repeat steps #1 and #2. Once your order is complete, you will receive your ticket(s) with the streaming code.

Please note:
Once you have received your ticket(s) with the streaming codes, you can enter your streaming code on the day of the respective live concert from 30 minutes before the concert starts on our homepage www.bachfromhome.live under "ZUM LIVE KONZERT" and watch the concert live. After the live broadcast, you will have the opportunity to watch the concert in our video-on-demand area (Mediathek) for another 7 days. To do so, please select the desired concert in our media library and enter the streaming code there.

After I have bought the ticket, what happens next?

After ordering and paying in the shop, you will receive your personal ticket as a PDF file by e-mail. This ticket contains the streaming code you’ll need to log in. You can simply copy the code from the PDF and paste it into the login window on the homepage. After confirmation, you will be taken directly to the selected live stream or video-on-demand (VOD).

Each ticket purchased receives its own streaming code, which is only valid for the purchaser on one device and only for the event shown on the ticket.

I can't find the PDF confirmation in my email inbox - Who do I contact?

At first, please check your SPAM folder. If you cannot find the confirmation e-mail, issued by our ticket and streaming partner TSHAKKA, cannot be found there, please send us an e-mail to kontakt@bachfromhome.live.We do speak English and German and will reply as soon as possible.

Will I receive a reminder about the concert?

If you have booked a ticket for a live concert or a premiere, we will send you another reminder on the day of the concert.

Can I return my ticket?

No, the booking is binding. Tickets for concerts can neither be rebooked nor cancelled.

If a concert has to be cancelled, will the money for the tickets be refunded?

If the concert cannot be rescheduled and the event is cancelled, the ticket price paid will of course be refunded.

Stream

What technical requirements do I need for the stream?

First and foremost, you need a stable internet connection with at least 16 Mbit/s. We recommend the latest version of Google Chrome as the preferred browser, preferably on a desktop computer or laptop. This can optionally be connected to your TV, e.g. via HDMI cable. The site is not optimized for Smart TV, Apple Airplay and game consoles, so we cannot guarantee that the stream will run without interference on such devices. Cookies and pop-ups must be allowed for this page.

Does the stream also work via LTE on mobile devices?

If a stable LTE connection is available and you are using a current and popular mobile device, this should not be a problem. Nevertheless, we recommend watching the stream via WiFi on a desktop computer or laptop, as there can be large fluctuations on the mobile network and occasional interference with some mobile devices. You should also bear in mind that an HD stream consumes approx. 1.5 to 3 GB of data per hour, so you must have a large volume of data available.

Can I adjust the volume of the video live stream?

Of course you can adjust the volume using the volume control on your end device.

Who do I contact if my streaming code does not work?

If you have any problems, please feel free to send an e-mail to kontakt@bachfromhome.live. We will reply as soon as possible (and immediately during concert live-streams).

What shall I do if the stream is interrupted, the player displays an error message or does not load or play the stream?

[1] Reload the player page
[2] Close the player page, return to the start page and log in again with the streaming code.
[3] Clear the browser cache, restart the browser and log in again with the streaming code.
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If none of these three steps helped, please contact us by e-mail at kontakt@bachfromhome.live.

Why does the stream stop?

The data load on the internet, especially in the evening hours, is extremely high. This can lead to extreme fluctuations and to minor disruptions, which in some cases cause the stream to break off. Another reason is the parallel use of internet access with several devices and applications when the stream is running. An existing WiFi capacity is then shared by several devices, i.e. the individual device then has significantly less capacity available than the total capacity offered by the internet provider.

Picture and sound are not synchronized in my stream, what is the reason for this?

In most cases, this is due to the transmission via the internet and the high fluctuations in the transmission capacity. In some cases it helps to restart the modem once and then log back into the event with the streaming code.